Frequently Asked Questions

Orders & Shipping:

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is successfully received.

What is your order cut-off time?

Our daily order cut-off time is 6:00 PM (Pacific Time). Orders placed after this time will begin processing on the next business day.

How long does shipping take?

Free Standard Shipping: 7–12 business days

Express Shipping ($15.99): 5–7 business days

Delivery times are estimates and may vary depending on your location and carrier conditions.

Do you offer free shipping?

Yes. We offer free standard shipping on all eligible orders.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email.

You can also track your order anytime through our Order Tracking page.

My tracking information is not updating. What should I do?

Tracking information may take up to 48 hours to update after shipment. If your tracking has not updated after this period, please contact our support team.

Returns & Refunds:

What is your return policy?

We offer a 30-day return period from the date of delivery for eligible items.

Do you offer free returns?

Yes. We offer free returns on approved eligible returns within 30 days of delivery.

How do I request a return?

Simply contact our support team with your order number and the reason for your return. We will provide further instructions.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery and provide photos of the item and packaging. We will review the issue and provide an appropriate solution.

Payments:

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • Maestro
  • Visa Electron
  • JCB

Additional payment methods may be available at checkout depending on your location.

Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways designed to protect your information.

What currency do you charge in?

All prices are displayed and charged in U.S. Dollars (USD) unless otherwise stated.

Products:

Can I modify or cancel my order?

Orders may be canceled within 12 hours of purchase. Once processing has begun, modifications or cancellations may no longer be possible.

What if I entered the wrong shipping address?

Please contact us immediately. If your order has not yet been processed, we will do our best to update the address.

Contact Us

If you have any questions that are not answered here, please contact us:

Name: Orvasphere

Email: support@orvasphere.com

Live Chat: Available on website

Phone: +17079988664

Address: 1524 10th Ave, SAN FRANCISCO, California 94122, USA

Business Hours: Monday - Friday, 9 am to 5 pm (GMT-08:00) Pacific Time (US & Canada)

Our customer support team is happy to assist you.