Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, payments, and customer support. If you need additional assistance, please contact our support team.
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received.
What is your order cut-off time?
Our daily order cut-off time is 5:00 PM (Pacific Time). Orders placed after this time will begin processing on the next business day.
How long does shipping take?
Free Standard Shipping: 7–12 business days
Express Shipping: 5–7 business days
Delivery times are estimates and may vary depending on the shipping destination and carrier.
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders.
Where do you ship?
We currently ship within the United States only.
How can I track my order?
Once your order has shipped, you will receive a tracking email. You can also check your shipment status on our Order Tracking page.
Why hasn't my tracking information updated?
Tracking information may take up to 48 hours to appear after your order has been shipped. If there is still no update after that time, please contact our support team.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery. Returned items must be unused, in their original condition, and include the original packaging.
Do you offer free returns?
Yes. Approved returns within our return policy qualify for a prepaid return shipping label.
How do I request a return?
Email support@orvasphere.com with your order number and the reason for your return. We'll provide return instructions after reviewing your request.
When will I receive my refund?
Approved refunds are typically issued within 10 days. Processing times may vary depending on your payment provider.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include photos of the item and packaging so we can review the issue and provide an appropriate resolution.
Payments
What payment methods do you accept?
We accept Shop Pay, Google Pay, Apple Pay, PayPal, Visa, Mastercard, American Express, Discover. Additional payment methods may be available during checkout.
Is my payment information secure?
Yes. Payments are processed through secure, encrypted payment gateways to help protect your personal and payment information.
What currency do you charge in?
All prices are displayed and charged in U.S. Dollars (USD) unless otherwise stated.
Order Changes
Can I modify or cancel my order?
Order cancellations may be requested within 24 hours of purchase. Once an order has entered processing, we may be unable to cancel it.
What if I entered the wrong shipping address?
Please contact us as soon as possible at support@orvasphere.com. If your order has not yet entered processing, we'll do our best to update the shipping address.
Contact Us
If you couldn't find the answer you were looking for, we're happy to help.
OrvaSphere Customer Support
Email: support@orvasphere.com
Phone: +1(707)-998-8664
Live Chat: Available on our website
Business Address
10385 San Sevaine Way, Suite B
Jurupa Valley, CA 91752
United States
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)