Shipping policy

Thank you for shopping with OrvaSphere. We work to process and ship every order accurately and reliably.

Order Cut-Off Time

Cut-Off Time: 5:00 PM (Pacific Time)

Schedule: Orders placed before 5:00 PM (PT) from Monday through Friday will begin processing on the same business day. Orders placed after 5:00 PM (PT), on weekends, or during public holidays will begin processing on the next business day.

Order Handling Time

Handling Time: 1–3 Business Days (Monday to Friday).

Details: This is the time required to inspect, pack, and hand over your order to the shipping carrier after payment is confirmed.

Shipping Methods & Delivery Times

Standard Shipping

  • Cost: Free
  • Handling Time: 1–3 Business Days
  • Estimated Delivery Time: 7–12 Business Days
  • Total Delivery Time: 8–15 Business Days

Express Shipping

  • Cost: $9.99
  • Handling Time: 1–3 Business Days
  • Estimated Delivery Time: 5–7 Business Days
  • Total Delivery Time: 6–10 Business Days

Please note: Business days do not include weekends or public holidays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available after shipment.

Customers can track their orders at any time using our Order Tracking page. Simply enter your tracking number to view the latest shipping status and delivery updates.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect shipping address is provided, please contact us immediately at support@orvasphere.com before the order ships. Once an order has entered processing or shipment, the address cannot be changed.

Lost, Delayed, or Stolen Packages

Shipping delays may occasionally occur due to carrier delays, weather conditions, customs procedures, or other circumstances outside our control. We will assist customers in resolving shipping issues whenever possible.

If your package appears lost in transit, please contact our support team and we will do our best to assist you.

If your package shows as delivered but you have not received it, please check your delivery area, mailbox, and with household members or neighbors. If you still cannot locate your package, please contact our support team and we will assist you.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Email: support@orvasphere.com

Live Chat: Available on website

Phone: +1(707)-998-8664

Address: 10385 San Sevaine Way, Suite-B, Jurupa Valley, California 91752, USA

Business Hours: Monday - Friday, 9:00 AM – 6:00 PM (Pacific Time)

Thank you for choosing OrvaSphere.