Shipping policy
Thank you for shopping with OrvaSphere. We work to process and ship every order accurately and reliably.
Order Cut-Off Time
Cut-Off Time: 5:00 PM (Pacific Time)
Schedule: Orders placed before 5:00 PM (PT) from Monday through Friday will begin processing on the same business day. Orders placed after 5:00 PM (PT), on weekends, or during public holidays will begin processing on the next business day.
Order Handling Time
Handling Time: 1–3 Business Days (Monday to Friday).
Details: This is the time required to inspect, pack, and hand over your order to the shipping carrier after payment is confirmed.
Shipping Methods & Delivery Times
United States
- Economy Shipping: 8–13 business days. Shipping charges are shown at checkout.
- Standard Shipping: 7–12 business days. Cost: 9.99.
- Express Shipping: 6–10 business days. Cost: $19.99.
International Shipping
We offer international shipping to eligible destinations via Economy Shipping only, with an estimated shipping time of 8–13 business days. Check checkout for availability and shipping charges for your delivery address.
The shipping estimates above are separate from our 1–3 business day handling time. Delivery times are estimates and may vary depending on the destination and carrier.
Please note: Business days do not include weekends or public holidays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to become available after shipment.
Customers can track their orders at any time using our Order Tracking page. Simply enter your tracking number to view the latest shipping status and delivery updates.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an incorrect shipping address is provided, please contact us immediately at support@orvasphere.com before the order ships. Once an order has entered processing or shipment, the address cannot be changed.
Lost, Delayed, or Stolen Packages
Shipping delays may occasionally occur due to carrier delays, weather conditions, customs procedures, or other circumstances outside our control. We will assist customers in resolving shipping issues whenever possible.
If your package appears lost in transit, please contact our support team and we will do our best to assist you.
If your package shows as delivered but you have not received it, please check your delivery area, mailbox, and with household members or neighbors. If you still cannot locate your package, please contact our support team and we will assist you.
Contact Us
If you have any questions regarding shipping or your order status, please contact us:
Email: support@orvasphere.com
Live Chat: Available on website
Phone: +1(707)-998-8664
Address: 10385 San Sevaine Way, Suite-B, Jurupa Valley, California 91752, USA
Business Hours: Monday - Friday, 9:00 AM – 6:00 PM (Pacific Time)
Thank you for choosing OrvaSphere.