Refund policy

At OrvaSphere, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

## Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should:

* Be in their original condition.

* Include original packaging whenever possible.

* Be accompanied by proof of purchase or order confirmation.

Certain items may not be eligible for return, including:

* Personalized or custom-made products.

* Gift cards.

* Final sale items.

## Free Returns

We offer free returns on eligible items within 30 days of delivery.

To initiate a return, please contact our support team with your order number and a brief explanation of the reason for your return.

Once your request is approved, we will provide return instructions or an alternative resolution, depending on the circumstances.

There are no return shipping costs for customers on approved returns.

## Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

* Your order number.

* A description of the issue.

* Clear photos of the item and packaging.

After reviewing your request, we may provide a replacement, refund, or another suitable solution at no additional cost.

## Refunds

Once your return or refund request has been reviewed and approved, your refund will be processed to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

## Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be in processing and may no longer be eligible for cancellation.

Our team is committed to providing a fair, transparent, and hassle-free shopping experience.

If you have any questions regarding returns, refunds, or cancellations,

please contact us:

Email: support@orvasphere.com

Live Chat: Available on website

Phone : +17079988664

Address: 1524 10th Ave, San Francisco, California 94122, USA

Business Hours: Monday - Friday, 9 am to 5 pm (GMT-08:00) Pacific Time (US & Canada)