Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@orvasphere.com with your order number and reason for return. Once your return is approved, we'll email you a free return shipping label with step-by-step instructions. For reference, approved returns are sent to: 10385 San Sevaine Way, Suite B, Jurupa Valley, CA 91752, United States.

Please note: Returns sent to us without first requesting and receiving approval will not be accepted.

Order Cancellation

Order cancellations may be requested within 24 hours of purchase. Once an order has entered processing, we may be unable to cancel it.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

All items are eligible for return within 30 days if they meet the return conditions outlined above.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 10 days have passed since we approved your return, please contact us at:

Email: support@orvasphere.com

Live Chat: Available on website

Phone: +1(707)-998-8664

Address: 10385 San Sevaine Way, Suite-B, Jurupa Valley, California 91752, USA

Business Hours: Monday - Friday, 9:00 AM – 6:00 PM (Pacific Time)